Answer in your name
Your greeting, tone and service boundaries are configured before launch.
Yappen handles inbound calls in your business name, asks the questions your team defines, books the next step and writes the outcome down.
Your greeting, tone and service boundaries are configured before launch.
Location, service, timing and other approved qualification questions.
Offer a slot, send a confirmation or route the call to your human team.
A concise summary and next action reach the system your team uses.
Capture the reason for the call, preferred location and appointment timing, then follow your escalation rules.
Qualify property, budget, move date and viewing intent before the broker calls back.
Collect location, issue, urgency and access information, then book or dispatch.
It can cover repetitive, overflow and after-hours calls. Complex, sensitive or high-value exceptions should have an explicit human handoff.
You can create an initial agent from your website, then review its knowledge and test cases before any live routing.
No. Results depend on call volume, offer, availability and conversion. Start with a measured pilot.
Enter your website, review what the agent learned and run a controlled test call.
Build my test agent